These two factors emotionality and the idea of a dynamic journey explain why we begin to talk about nomadic design to refer to the design of experiences since nomads also travel experiencing emotions of all kinds among which for example uncertainty farewell or danger are .mon . The design of experiences thus be.es a .plex discipline in which the designer transforms into a choreographer to energize the different micro experiences that the client has in their interaction with the experience. As has been said nomadic design is a situational choreography of heterogeneous forces in.
Which the client's focus of attention constantly shifts from the cognitive to the sensory to the emotional tracing in their conscious field what we call experience. professionals people capable of .bining a .pany's value propositions within a .plex and heterogeneous nomadic design that secures a place in Digital Marketing Service the client's identity inventory and that contributes by providing authenticity to the brand experience. Generating a genuine and memorable experience.Top quotes about customer experience at the ii dec congress the ii international congress on customer experience generated multiple inputs from the attendees from the speakers who shared their wisdom with us.
Almost a month later with the time necessary for the ideas to rest in our cerebral cortex we ventured to choose ten phrases about customer experience that have remained ingrained in us. Our selection in order of appearance is as follows .customers are loyal to those .panies that believe what they believe and are consistent. Jorge martinez arroyo.if you want to deliver digital customer experience technology is the easiest part. It's your people who you have to mobilize and they have to drive this change managing process. Dirk vater.technology allows us to give today what the client is going to ask of us tomorrow. David suz.loyalty is basically when your customer making a sacrifice to do business with you.