Nikolay Minulin, founder of CRM Plus, partner of Wazzup I agreed to personally see how the store employees work. I arrived, sat down with a laptop behind the managers and started to figure out how the work process was set up and what could be improved. It turned out that the employees did everything manually, including converting leads and transferring deals through the stages of the sales funnel.
I talked to the managers, asked what was important to them and what they iceland telegram data needed. Based on my observations and the wishes of the employees, I made a work plan. Tasks The CRM Plus team has identified four main areas of work. Automation of routine The main requirement of the flower business is high speed of service that does not harm the quality. Managers need to do everything quickly and accurately, because the flow of customers is consistently large: on average, 200-250 orders are received daily.
Employees do not have time to manually transfer leads to CRM, create deals, and write messages to each client about the order status. Navigate through tasks With a large flow of clients, managers must quickly navigate their own tasks: understand what stage each order is at, and know what to do next. It’s impossible to keep everything in your head – there are a lot of orders, and you need to remember each one.
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